Emerging Markets: Collaborative Innovation Between Traditional Insurers and InsurTech @ Insurtech Insights 2024

This session explores the dynamic partnership between traditional insurance companies and InsurTech firms in emerging markets. The discussion focuses on how these collaborations are driving innovation, enhancing customer experience, and expanding market reach. Panelists highlight key trends, such as the use of digital platforms, data analytics, and AI to develop new insurance products and streamline operations. They also address challenges like regulatory hurdles and the need for cultural alignment between traditional and tech-driven approaches. Overall, the session emphasizes the importance of collaboration to unlock growth opportunities in the evolving insurance landscape of emerging markets.

Is AI a collaborator or competitor in creative industries?

Is AI’s role in creativity enhancing or eclipsing human talent? As AI becomes part of creative processes, how do we reconcile notions of artistic authenticity with the advent of machine-generated content? How are marketers making use of AI-generated video and text to create next-level campaigns?

Building or Buying: Strategies for Scaling AI Adoption in Finance and Enterprise @ DigitAI Visionaries Symposium 2024

This session addresses the strategic decisions involved in scaling AI within financial institutions. It examines whether to develop AI capabilities by cultivating internal expertise or purchasing external solutions.  This panel will debate the best practices for integrating AI, factoring considerations such as cost, customization, speed, and regulatory compliance, and aims to provide a roadmap for institutions at different stages of their AI journey.

A More Divided Digital World: Different approaches to AI Governance in the Indo-Pacific @ AmCham HK

As governments race to establish policies for promoting, integrating, and governing AI, the resulting fragmentation of regulatory standards presents significant operational and compliance challenges for firms focused on AI and digital services.

How may AI help you: Maximising customer experience/engagement

Leveraging AI-powered capabilities to unlock value, and transform the marketing life cycle.

Experience insights from industry leaders, unlimited networking, real-life marketing wins, powerful ideas, and engaging discussions across two days.

Stay ahead of the digital revolution by integrating technology into your strategies; understanding emerging platforms, tools, and consumer preferences; and developing captivating and tech-infused campaigns that will outshine your competition.

From cookies to consent: Harnessing first-party data to drive contextual targeting success @ Digital Marketing Asia

• Utilising AI algorithms and machine learning models for vast amounts of data analysis to identify contextual cues. Enabling the delivery of tailored ad experiences, improved targeting precision, and increased relevance.

• Integration of first-party data and alternative tracking methods, and prioritising the collection and utilisation of first-party data to gain valuable insights. Explore alternative tracking methods such as contextual targeting and unique identifiers.

• Developing robust data governance frameworks and stringent data quality controls to ensure the integrity and security of first-party data assets. Implementing cutting-edge data visualisation to extract meaningful and actionable insights.

The Next Stage of Innovation in Commercial Business Models

Explore how new innovations and cutting-edge technologies are reshaping business models. Industry leaders will discuss trends, challenges, and opportunities in data-driven decisions, customer-centric strategies, new revenue streams, and collaborative innovation, offering insights to navigate the evolving business landscape.

How data changed our life and our society - Opportunities and challenges in digital governance

1. How should we go about and what’s the future?

2. Metadata. Data about Data

3. Data that we don’t see

4. Is it Artificial intelligence or intuition?

5. Generative Artificial Intelligence

6. Who owns what?

7. Are there true privacy?

Future of Insurance: What are the key trends in light of new technologies @ Digital Insurance APAC 2024

• How new technology will facilitate the insurance and reinsurance business in future?

• How will InsurTech interact with AI and FinTech development?

• What role will big data play in the future of insurance?

• How will MarTech facilitate and contribute to the traditional insurance?

Data Transformation for a Generative AI Future

• GenAI adoption in Enterprise

• Mindset, People and Operating Models

• Data Quality and Toolchain

Amplifying Customer Experience with AI @ Insurance Analytics & AI Innovation Asia Pacific 2024

This talk will dive deep into how to amplify customer experience with Ai via

• Recognition: Understanding Intent Over Information

• Leveraging Known Over the Unknown

• Emphasizing Empathic Over Technical Responses

Digitisation to Digitalization: Unleasing the Power of Data for Digital Success @ Insurance Analytics & AI Innovation Asia Pacific 2024

• Data-driven decision making: Strategies for converting business processes to digital

• Key metrics and considerations: How and what to measure digitalization?

• Best practices for creating and sustaining data-driven commercial growth

• Digital insurance business models to innovation products, distribution channels and customer engagement strategies

• Achieving digital optimisation & efficiency: Leveraging analytics & AI to enhance operational performance, reduce costs, and improve overall efficiency

• Humans + high-tech drives digital transformation

Emerging Technologies: Metaverse, AI and the future of work @ HKU MPA Opportunities and Challenges in Digital Governance

Guest lecture: A Chief Digital Officer’s thinking of how new technologies impact people’s life and what we should pay attention to

Managing Risk in the New Open Digital Paradigm @ SPARK Digital Leaders Summit 2023

The rise of AI and open development has created a new digital paradigm that is both exciting and challenging. On the one hand, these technologies have the potential to revolutionize our lives and solve some of the world's most pressing problems. On the other hand, they also pose new risks that need to be carefully managed. In this thought-provoking discussion, tech leaders will explore the key issues around managing risk in the new open digital paradigm. Key discussion areas include managing new AI risks, such as bias, privacy, and security and addressing new vulnerabilities new digital footprints and exposure.

Emerging technologies driving digital transformation @ 2023 FinTech’s Finest Forum

Explore how emerging technologies are driving digital transformation in Insurance industry and case studies

Product Development @ Founder Institute

• What human resources should you have available to build a viable solution?

• How do you identify and engage with the human resources?

• How do you prototype your solution?

• What techniques do you use to speak with your target customers and get feedback on our solution?

• How do you develop a product roadmap for your solution?

• What is a specification, and how do you create one?

• How do you allocate work from a specification to a team, and how do you track progress?

How GenAI humanise our digital experience @ Revive Tech Asia 2023

Is GenerativeAI revolutionising digital experiences?
Join me for an insightful talk on "How GenAI humanizes our digital experience." at Revive Tech Asia on October 18. Dive deep into the revolutionary world of Generative AI and discover how technologies like ChatGPT shape fresh human digital behaviors and experiences, setting new expectations for the future. Don't miss this opportunity to explore the fascinating intersection of AI and humanity!

Thriving as CDOs in the Post-Pandemic Era: Strategies and Innovations @ CDO Innovation Forum

• Evaluating the impact of the pandemic on digital transformation efforts

• Strengthening digital infrastructure to enhance business continuity

• Personalization and customization in the post-pandemic landscape

• Balancing innovation with ethical concerns and social responsibility

Empowering Talents for Accelerated Growth: Fast-Evolving Environments and Scarcity of Digital Resources @ CDO Innovation Forum

• Reskilling the Digital Workforce: how to equip digital teams with skills and competencies

• Identifying and addressing the skill gaps within traditional teams

• Cultivating a culture of innovation: Nurturing a culture that encourages continuous learning, experimentation, and adaptability

• Retention strategies to keep top digital talents engaged and committed to the organization's digital vision

Staying ahead through digital transformations @ EFHK x EY CEO Breakfast

• How has the notion of digital transformation evolved over time, what does it mean to businesses today?

• What are the key challenges (tech, people, privacy and security) that organizations face as they adopt Generative AI and other emerging technology?

• With the increasing speed of technological change, how can businesses leverage partnerships and collaborations with external organizations, start-ups or technology providers to gain a competitive edge?

• What role does leadership play in driving a successful transformation?

• How can organizations identify and address the skill gaps for sustainable transformation?

• Looking ahead, what emerging technologies and trends do leaders need to be aware of to stay ahead of the curve to ensure continued digital transformation success?

Future of AI in business @ Global Sage

Industry experts shared insights into the future of artificial intelligence and its transformative potential for organisations -

• How do you balance the need for innovation with the need for stability and consistency in your business operations?

• How can organizations assess and develop AI capabilities, attract and retain talent, and foster a culture of innovation?

Future Servicing Experience and Role of GenAI @ MIT MEFTI 2023

The role and impact of Generative AI to insurance and customer experience. It explores how the emergence of ChatGPT changes consumer’s behaviours, experience and expectations towards obtaining information digitally going forward.

Embracing the Power of Digital Co-Creation and Cross Industry Collaboration @ Citi Hong Kong Treasury and Trade Solutions eCommerce & Technology Conference 2023

• Digital Transformation

• Challenges & Forward-Looking Opportunities

• Ecosystem Co-Creation

How to Deal with Today’s Customers with Yesterday’s Technology @ The MarTech Summit

Digital Transformation - How to Deal with Today’s Customers with Yesterday’s Technology

• Does legacy technology still work well today and in the near future?

• How to gain trust and buy-in from all stakeholders, open their minds to the possibilities of new technologies?

Digital Revolution Across the Insurance Value Chain @ Digital Insurance Innovation Asia Pacific Congress

• Is ChatGPT a digital revolution?

• How does ChatGPT create new behaviours, experiences and expectations

• ChatGPT implication to insurers and the insurance industry

Open AI Ecosystems for Insurance - An Revolution in InsurTech @ Digital Insurance Conference APAC 2023

• How will ChatGPT, GPT-4 and the Open AIs impact the insurance and insurtech sectors

• How can the industry benefit from open AI ecosystems?

• How open AI ecosystems can streamline the Insurance Industry?

• How to leverage open AI ecosystems to create more efficient and cost-effective insurance solutions?

• How to integrate open AI ecosystems to enhance insurance customer experirences?

How can Generative AI reimagine insurers’ operating model to improve operational efficiency and improve Customer Experience @ IBM 2023 HK Insurance Executive Roundtable

• Opportunities presented by Generative AI in customer services, claims processing, and risk assessment

• Ethical considerations of using Generative AI in insurance and strategies for mitigating potential risks

• Examine the best strategies for integrating Generative AI into existing insurance operations and processes, ensuring that they are accurate, scalable, trusted, and adaptable.

Trust in the digital age - building ethical and transparent systems @ Radical Finance by Finoverse

• How to overcome ethical concerns, build trust and address algorithmic bias

• How will the nature of work and organisation behaviour change as human and AI working together becomes more common

• Should the finance industry be doubling down on Web3 and Generative AI investments

How's enterprise take on Cloud @ Hong Kong Cloud & Datacenter Convention

Enterprise companies are the foundation of the data centre / cloud ecosystem. Decision-making becomes more complex as providers and technologies evolve and as options and information increase. How well is provider evolution meeting enterprise needs or is it shaping those needs?

The Future role of HK & GBA as the Digital Financial Hub @ Hays x FTAHK

• Competitive Advantage - What is HK’s competitive advantage over rest of Asia in terms of digital technology?

• Future innovation - Financial industry has been investing a lot of money in new tech, e.g. AI, Blockchain, metaverse De-Fi, integrating into banks insurance, where are we heading?

• Global confidence - HK reopening to the rest of the world, what steps does the city need to take to regain the confidence from investors and major corporation?

• GBA - What role will HK play within the GBA region, how does HK benefit or lose from this?

• Talent - With more talents relocating out of HK, what is your strategy in retaining/attract those talents or expand the talent search?